Privacy Policy

Éclat Floral

At Éclat Floral, we are committed to protecting your privacy and safeguarding your personal information. This policy explains how we collect, use, and protect your data when you interact with our website or place an order with us.

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Information We Collect

We collect personal information necessary to provide our services, including:

• Your name

• Contact details (email address and telephone number)

• Billing and delivery address

• Order details and purchase history

Payment information is processed securely by trusted third-party payment providers. Éclat Floral does not store or retain full payment card details.

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How We Use Your Information

Your personal data is used to:

• Process and fulfil your orders

• Arrange and manage deliveries

• Communicate with you regarding your purchase

• Provide customer support

• Meet our legal and regulatory obligations

We process your information under the lawful bases of contractual necessity, legal obligation, and legitimate interests, in accordance with UK GDPR.

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Sharing Your Information

Your information is only shared where necessary, including with:

• Delivery partners (such as Royal Mail)

• Payment processing providers

• Legal or regulatory authorities, where required by law

We do not sell, rent, or misuse your personal data.

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Cookies

Our website uses cookies to enhance functionality and improve your browsing experience. You may manage or disable cookies at any time through your browser settings.

Refund & Delivery Policy

Éclat Floral

At Éclat Floral, we take pride in delivering the freshest, most beautiful flowers to our customers across the UK. Your satisfaction is our priority, and we are committed to ensuring every order arrives in excellent condition and on time.

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Freshness & Delivery Promise

We guarantee the freshest flowers available.

Occasionally, some blooms may be delivered in bud form to ensure maximum vase life and allow you to enjoy their full beauty as they open.

We work closely with our courier partners to ensure your flowers arrive beautifully and punctually.

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Satisfaction Guarantee

If you are not completely satisfied with your order, please contact us within 24 hours of receiving your flowers at:

📧 info@eclatfloral.co.uk

To help us resolve your concern promptly, please include:

• Your order number

• A clear photo of the flowers as received

• A brief description of the issue

Refunds or replacements are assessed on a case-by-case basis, in line with your statutory rights.

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Delivery

We deliver across the UK using Royal Mail or an equivalent courier service.

If the recipient is not available at the time of delivery, the courier may leave the order in a safe place or with a neighbour, where deemed appropriate.

Once delivery has been completed, responsibility for the order passes to the recipient.

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Unattended Deliveries

While we always aim for a seamless delivery experience, Éclat Floral cannot be held responsible for items left unattended after delivery.